Introduction
British Education Services (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our students, prospective students, website visitors, and customers (“you,” “your,” or “user”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your data.
This policy applies to all visitors of our website (https://britishedu.in), users of our services, and individuals who interact with our institute through any digital or physical channel.
By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
This Privacy Policy complies with:
- The Digital Personal Data Protection Act, 2023 (India)
- The Information Technology Act, 2000 (and amendments)
- Google Ads Privacy Policy Requirements
- Meta Platforms (Facebook/Instagram) Advertising Policies
- General Data Protection Regulation (GDPR), where applicable
Information We Collect
We collect information in several ways. The categories of personal data we may collect include:
2.1 Information You Provide Voluntarily
When you fill in a form, register for a course, request information, book a counselling session, send a WhatsApp message, or contact us by email or phone, you may share:
- Full name
- Email address
- Phone number (including WhatsApp)
- Postal address
- Date of birth (where required for course eligibility)
- Educational background and qualifications
- Course preferences and interests
- Visa pathway preferences (Canada, UK, Australia, etc.)
- Photographs and identification documents (for course registration and certification)
- Payment information (processed via secure third-party gateways — we do not store card details)
- Any information you voluntarily share through our forms or messages
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- IP address
- Browser type and version
- Device information (model, operating system)
- Referring website
- Pages visited and time spent on each page
- Search terms used to find our website
- Date and time of access
- Click and scroll behaviour
- General geographic location (city/region, not exact location)
2.3 Information From Third Parties
We may receive information about you from:
- Social media platforms (when you interact with our pages, follow us, message us)
- Advertising networks (Google Ads, Meta Ads — anonymized engagement data)
- Educational partner institutions
- Visa documentation partners
- Payment service providers
- Public sources (publicly available professional or educational information)
How We Use Your Information
We use your information for the following purposes:
3.1 To Deliver Our Services
- Process course enquiries and registrations
- Provide training, certification, and educational content
- Assist with visa documentation, IELTS/OET coaching, and placement services
- Issue certificates and maintain student records
- Verify certificate authenticity through our online verification system
- Facilitate communication with international employers and partner institutions
3.2 To Communicate With You
- Respond to your enquiries via email, phone, or WhatsApp
- Share course updates, batch start dates, and important announcements
- Send invoices, receipts, and administrative confirmations
- Notify you about changes to our services or policies
3.3 For Marketing and Promotion (With Your Consent)
- Send newsletters, course offers, and educational content
- Share success stories and testimonials (only of those who consent)
- Run remarketing campaigns through Google Ads and Meta Ads
- Personalize advertisements you see on Google, YouTube, Facebook, and Instagram
- Improve targeting of our advertising based on your interests
You may opt out of marketing communications at any time by replying “STOP” to WhatsApp messages, clicking “unsubscribe” in emails, or emailing us at britishamritsar@gmail.com.
3.4 For Website Improvement and Analytics
- Analyze website traffic and user behaviour using Google Analytics
- Improve website performance and user experience
- Identify popular pages and content
- Detect and prevent technical issues
3.5 For Legal and Compliance Reasons
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Prevent fraud and protect our legal rights
- Maintain audit trails for educational and financial compliance
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and analyze usage.
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, deliver personalized content, and track user behaviour.
4.2 Types of Cookies We Use
| Type | Purpose | Examples |
|---|---|---|
| Essential | Required for website to function | Session, security |
| Performance | Analyze how visitors use our website | Google Analytics |
| Functional | Remember your preferences | Language, location |
| Advertising | Personalize ads on Google and Meta platforms | Google Ads, Meta Pixel |
4.3 Third-Party Cookies and Tracking
We use the following third-party services that may set cookies on your device:
- Google Analytics — Website analytics (Privacy: https://policies.google.com/privacy)
- Google Ads / Google Tag Manager — Advertising and conversion tracking
- Meta Pixel (Facebook/Instagram) — Advertising and remarketing
- WhatsApp Business — Customer communication (Privacy: https://www.whatsapp.com/legal/privacy-policy)
- YouTube — Video embeds (Privacy: https://policies.google.com/privacy)
- Hostinger — Web hosting and security
- LiteSpeed Cache — Website performance optimization
- Rank Math SEO — Search engine optimization analytics
4.4 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- Accept or block cookies
- Delete existing cookies
- Set preferences for specific websites
Note that disabling essential cookies may affect website functionality.
For Google’s advertising preferences: https://adssettings.google.com For Meta’s advertising preferences: https://www.facebook.com/adpreferences To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
Advertising and Remarketing
We use advertising platforms to reach prospective students and re-engage past visitors. Specifically:
5.1 Google Ads
We run Google Ads campaigns including Search, Display, YouTube, and Discovery ads. We use Google’s Conversion Tracking and Remarketing services. This means:
- Google may show our ads to you on websites and apps across the Google Display Network
- We may target ads based on your past visits to our website
- Google uses cookies and similar identifiers to deliver these ads
You can opt out of personalized Google ads at https://adssettings.google.com or by installing the Google Analytics Opt-out Browser Add-on.
5.2 Meta (Facebook & Instagram) Ads
We run Meta advertising campaigns and use the Meta Pixel to:
- Show our ads to relevant audiences on Facebook and Instagram
- Track conversions from our ads
- Create Custom Audiences and Lookalike Audiences
- Re-engage past website visitors with relevant offers
You can manage your Meta ad preferences at https://www.facebook.com/adpreferences or opt out of interest-based ads at the Meta Ad Library.
5.3 No Sensitive Data in Advertising
We do not use sensitive categories of data (health, religion, sexual orientation, etc.) for ad targeting. Our advertising complies with Google’s Personalized Advertising Policy and Meta’s Advertising Standards.
Sharing of Your Information
We do not sell your personal data. We may share your information in the following limited situations:
6.1 With Service Providers
We share data with trusted third parties who help us operate our business:
- Web hosting and cloud services (Hostinger)
- Email and SMS service providers
- Payment processors
- Analytics and advertising platforms (Google, Meta)
- Customer relationship management tools
These providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
6.2 With Educational and Visa Partners
When you enrol in a course requiring international placement or visa support, we may share relevant information with:
- International employers and recruitment agencies
- Visa processing partners
- Educational accreditation bodies
- IELTS, OET, UK NARIC, WES, and similar organizations
We share only what is necessary, and only with your consent for visa/placement purposes.
6.3 For Legal Reasons
We may disclose data when required by law, including:
- Compliance with court orders, subpoenas, or government requests
- Prevention of fraud, security threats, or illegal activity
- Protection of our rights, property, or safety
6.4 Business Transfers
If British Education Services undergoes a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance and provide options regarding your data.
6.5 Cross-Border Data Transfers
Some of our service providers (e.g., Google, Meta) are based outside India. By using our services, you acknowledge that your data may be transferred to and processed in countries outside India. We take appropriate safeguards to ensure your data remains protected.
Your Rights Under the DPDP Act 2023
Under India’s Digital Personal Data Protection Act 2023 and applicable laws, you have the following rights:
7.1 Right to Information
You have the right to know what personal data we hold about you and how it is processed.
7.2 Right to Access and Correction
You may request a copy of your data and correct any inaccuracies.
7.3 Right to Erasure
You may request deletion of your personal data, subject to legal and contractual obligations (e.g., we may need to retain certificate records for verification purposes).
7.4 Right to Data Portability
You may request transfer of your data to another service provider in a structured, commonly used format.
7.5 Right to Withdraw Consent
You may withdraw your consent for processing at any time. Withdrawing consent will not affect the lawfulness of processing before withdrawal.
7.6 Right to Grievance Redressal
You may file a complaint or grievance regarding our handling of your data with our Grievance Officer (see Section 12).
7.7 Right to Nominate
You may nominate another individual to exercise your rights in the event of your incapacity or death.
How to Exercise Your Rights
To exercise any of these rights, email us at britishamritsar@gmail.com with the subject line “Data Privacy Request.” We will respond within 30 days as required by law.
8. Data Security
We take appropriate technical and organizational measures to protect your personal data, including:
- SSL/HTTPS encryption for all data transmission
- Secure web hosting with industry-standard security
- Limited access to personal data on a need-to-know basis
- Regular security audits and software updates
- Secure deletion of data when no longer required
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
In the event of a data breach affecting your personal data, we will notify you and the relevant authorities as required by law.
9. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including:
- For the duration of your enrolment plus a reasonable post-completion period
- To maintain certificate verification records (typically 10+ years for accreditation purposes)
- To comply with legal, accounting, tax, or regulatory obligations
- To resolve disputes or enforce agreements
After the retention period, your data is securely deleted or anonymized.
10. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18 without parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us immediately for removal.
For courses involving childcare (e.g., Nanny Training), we may collect photos or training material involving children only with explicit consent from their parents or legal guardians, and only for educational purposes within our institute.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., visa portals, official immigration websites, accreditation bodies). We are not responsible for the privacy practices or content of these third-party sites. We recommend reading their privacy policies before sharing any information.
Grievance Officer (DPDP Act Requirement)
As required by Indian law, we have designated a Grievance Officer to address any concerns about your personal data:
Grievance Officer: Jiss Joseph (Founder) Address: British Education Services, SCO 78, City Centre A, Amritsar, Punjab 143001, India Email: britishamritsar@gmail.com Phone: +91 99142 27884
We will acknowledge your complaint within 48 hours and resolve it within 30 days as mandated by the DPDP Act 2023.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last Updated” date at the top will indicate when changes were made.
Significant changes will be communicated through:
- A notice on our website homepage
- Email notification to registered users (where applicable)
- WhatsApp message (for active enrolled students)
Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
British Education Services
📍 Address: SCO 78, City Centre A, Amritsar, Punjab, India 143001 📞 Phone: +91 99142 27884 / +91 75290 81111 ✉️ Email: britishamritsar@gmail.com 🌐 Website: https://britishedu.in
Office Hours:
- Monday – Friday: 9:00 AM – 6:00 PM IST
- Saturday: 9:00 AM – 4:00 PM IST
- Sunday: Closed
Acknowledgement
By using our website, services, enrolling in our courses, or otherwise providing your personal information to British Education Services, you confirm that you have read, understood, and consented to the terms of this Privacy Policy.
If you do not agree, please refrain from using our services and contact us to request deletion of any data we may already hold.
This Privacy Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Amritsar, Punjab.
Effective from: 15 May 2026
Version: 1.0
British Education Services SCO 78, City Centre A, Amritsar, Punjab, India 143001 Email: britishamritsar@gmail.com Phone: +91 99142 27884, +91 75290 81111 Website: https://britishedu.in
Effective Date: 15 May 2026 Last Updated: 15 May 2026